Services Terms & Conditions Agreement

By completing this purchase, you acknowledge and agree to the following:

Non-Refundable Services: All Done-For-You (DFY) service packages, digital tools, and one-time setup fees are non-refundable due to the nature of time-based and digital deliverables.

Use-It-or-Lose-It Hours: For any monthly support packages (admin, bookkeeping, or content creation), unused hours do not roll over to the next month and expire at the end of each billing cycle.

VA On Demand Hours: VA On Demand packages are valid for 90 days from the date of purchase. Any unused hours will expire after 90 days and will not be refunded or credited.

No Customization or Scope Expansion: All done for you (DFY) services are sold as-is. Requests outside of the listed scope may require a separate agreement or upgrade to a custom support package.

Start Timeline: Project start times may vary based on current availability. For service blocks exceeding 10 hours in a single week, a minimum of 3 business days’ notice is required and dependent on availability.

Client Responsibilities: Clients must provide the necessary access, information, and files in a timely manner to avoid delays in service delivery.

Content & Branding: For social media packages, you are responsible for providing current brand assets (logos, fonts, approved colors, etc.) and final approval before posting.

System Requirements: Our services are best supported using commonly accepted platforms such as QuickBooks Online, Google Workspace, and Canva. We reserve the right to decline support for systems we do not operate in.

Access Duration (HR eSolutions Tool): Access to the HR eSolutions platform is granted for 12 months from the purchase date. Renewal is required for continued access.

Confidentiality & Data Security: We commit to maintaining confidentiality and handling your information securely and professionally.

✔️ I agree to the Terms & Conditions outlined above.